By using our website and/or buying products from us, SW Slating & Tiling Limited (SWST), you agree to be bound by the conditions stated below. These conditions also apply to any form of electronic communication between you and us.
CONDITIONS OF USE
1. Electronic communications
You agree that all electronic communications that we send to you satisfy any legal requirement that such communications be in writing, unless a different form of communication is required in accordance with any applicable laws.
2. Your Account
If you use our website, you may need to create an account, in which case you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password, to the extent permitted by applicable law. You should inform us immediately if your password may have become known to someone else or if it is being used without your authorisation. You are responsible for ensuring your account information is correct and kept up to date. You agree that you will not use our website in connection with illegal activity or in any way that is likely to cause annoyance or compromise access to the website or its functionality. We reserve the right, in our absolute discretion and without disclosing any reason, to refuse service and/or terminate your account, regardless of any agreements or contracts that you may have entered with a third party.
3. Content of the website
Unless otherwise stated, all content on our website is the property of SWST or has been licensed to us by our product suppliers. The content is protected by intellectual property laws and is not available for commercial use. The re-distribution or re-publication of the content on our website without our prior written consent is strictly prohibited. SWST trademarks may not be used in connection with any product or service that does not belong to us. All other trademarks not owned by SWST that appear on our website are the property of their respective owners, who may or may not be affiliated with SWST. Links to other websites are not intended as an endorsement of such websites, and we cannot accept responsibility or liability for website content that is not under our strict control. The information on our website, including the prices of products, is given in good faith. We reserve the right, but not the obligation, to change without notice any information that is inaccurate, incomplete or out of date. Unless explicitly stated otherwise, SWST is not the manufacturer of the products sold on this website. We strongly encourage you to always read manufacturers’ labels, warnings and directions before using any products purchased from us. We will not accept liability for any inaccuracies of information on our website, to the extent detailed in section 6 of our Conditions of Use.
4. Limitation of liability
Due to the complex nature of the internet, we cannot guarantee that our website and its features will be available and error-free all the time. Your access to our website may be occasionally restricted in the event of repairs, maintenance or the introduction of new features. We will endeavour to keep the frequency and duration of any such restriction to a minimum. Equally, we cannot guarantee that our website will be compatible with all hardware and/or software used by you. SWST will not be liable for any injuries, damages or losses (whether direct, indirect or consequential) or claims (howsoever caused and whether or not foreseeable) that arise out of, or in connection with, the use of our website, to the extent permitted by your statutory rights as a consumer.
6. Applicable law
This website is maintained by SWST from our offices in England. Any dispute in relation to the use of our website will be governed by English law, and we both agree to submit to the jurisdiction of the English courts to settle such disputes.
7. Amendments to the Conditions of Use
We reserve the right to modify our website and/or our Conditions of Use at any time. You will be subject to the conditions in force at the time that you use our website. Conditions adjudged, either in whole or in part, to be invalid or otherwise unenforceable will be severable and will not affect any remaining provisions and/or conditions. You are encouraged to regularly check our Conditions of Use to ensure you are up to speed with the latest updates.
CONDITIONS OF SALE
1. Prices, availability & processing of orders
For online customers that do not hold trading accounts, payments are completed (and contracts of sale are concluded) before items are dispatched or deemed ready for collection. We provide availability information of products on our website, but we cannot guarantee availability or be specific with the availability information. We will inform online customers by email as soon as possible if any products in their order turn out to be unavailable. If this is the case, you will be able to choose between a replacement product(s) or a refund of the transaction value of the unavailable product(s). Some products on our website or in our stores may be mispriced. We will verify pricing when processing your order and, in the case of website orders, contact you by email if we have made a mistake. If a product’s correct price is higher than the price you paid, we will ask whether you want to pay the difference, exchange the mispriced item for another product or remove it from your order. In the case of exchange, you may be required to pay a price difference or entitled to a partial refund depending on whether the new item is valued higher or lower than the original item. If you opt to remove the item from your order, we will refund you the full transaction value of the item. If a product’s correct price is lower than the price you paid, we will refund you the difference and send your order. Please note that changes to orders could result in increased or reduced carriage charges. Please also note that unless otherwise stated on our website, delivery waiting times are estimates - they are not guaranteed and should not be relied upon as such. Delays may be encountered due to unforeseen circumstances that are beyond our control. SWST will not be liable for late delivery beyond the value of the goods in question. We reserve the right to withdraw any product or promotion without notice.
2. Product information
Unless explicitly stated otherwise, SWST is not the manufacturer of the products sold on this website and in our stores. We recommend that you do not rely on the information provided on our website. While we endeavour to provide the correct details, official product packaging and materials may contain different or more complete information. You must always read the manufacturer’s warnings and directions before using any product. SWST will not be liable for any losses, damages or costs incurred by you because you failed to adhere to this condition.
3. Returns policy
3.1 Faulty goods
All goods must be of satisfactory quality, as described, fit for purpose and last a reasonable length of time. If you believe a product you have bought from us does not meet these criteria, you should report the item within 48 hours of receiving it, by sending an email to [email protected] and attaching photo/video evidence to back up your claim. Please leave or put the item back in its original packaging and await our instruction.
We may request that you return the item. If this is the case, you can choose to do so in person or via post/courier to our Exeter branch (either in-store or online purchases):
SW Slating & Tiling Limited
Honiton Road
Clyst Honiton
Devon
EX5 2NH
You must provide proof of purchase and make your own arrangements for returning the good(s) at your own cost. We cannot accept any responsibility for goods that are lost or further damaged in the post on their return to us, therefore we recommend that you properly package and insure them against loss and damage. If we agree with your assessment, we will happily exchange the faulty item or refund the original transaction value of the faulty item and the delivery fee (if applicable), as long as it is returned to us (if requested) no later than 30 days after we sent the instruction. Please note, faulty goods can be returned ‘used’ only if the discovery of the fault was made possible by using the product. You must ensure that you have accurately followed the manufacturer’s instructions regarding the storage, conditions and application of the product before you deem it faulty. We cannot accept responsibility for goods that were not stored and used as directed.
3.2 Voluntary refunds & exchange
We will happily exchange (additional carriage charges may apply) or refund the original transaction value of any non-faulty product (except items mentioned in section 3.2 of our Conditions of Sale), as long as it is returned unused, in the original packaging and in a saleable condition within 14 days of purchase. There will be a 25% restocking charge.
3.3 Returning an in-store purchase in person
The item(s) must be accompanied by the original receipt/invoice and returned to us, where you can explain why you would like an exchange/refund. You must make your own arrangements for returning such goods at your own cost. We cannot accept any responsibility for goods that are damaged upon arrival at our premises.
3.4 Returning an in-store or online purchase by post/courier
You should inform us of your wish to return or exchange any items by sending an email to [email protected]. Please leave or put the item back in its original packaging and await our instruction.
We will confirm whether or not we agree to the return. If so, you should send the item(s) to the below address:
SW Slating & Tiling Limited
Honiton Road
Cyst Honiton
Devon
EX5 2NH
You must enclose the original receipt/invoice and make your own arrangements for returning the good(s) at your own cost. We cannot accept any responsibility for goods that are lost or damaged in the post on their return to us, therefore we recommend that you properly package and insure them against loss and damage.
3.5 Cancelling standard orders
You should contact us immediately if you wish to cancel your order. It may not be possible for us to stop items from being delivered after they have been dispatched, in which case it is your responsibility to return them to us unused, undamaged and in a saleable condition within 28 days of purchase.
3.6 Cancelling special orders,
You should contact us immediately if you wish to cancel or amend a special order. If we have already actioned the special order any such items included in your order will become non-refundable.
4. Limitation of liability
SWST will not be liable for any injury, damage or loss (whether direct, indirect or consequential) or claim (howsoever caused and whether or not foreseeable) that arises out of, or in connection with, the sale of products from us to you. This does not affect your statutory rights as a consumer, which cannot be excluded by law.
5. Minimum age
You must be aged 18 or above to buy products on our website or from our store.
6. Applicable law
Any dispute in relation to products purchased from SWST will be governed by English law, and we both agree to submit to the jurisdiction of the English courts to settle such disputes.
7. Amendments to the Conditions of Sale
We reserve the right to modify our Conditions of Sale at any time without prior notice. You will be subject to the conditions in force at the time that you order products from us, unless any change is compulsory to satisfy new laws or legislation, in which case it may apply to orders you have previously placed. Conditions adjudged, either in whole or in part, to be invalid or otherwise unenforceable will be severed and will not affect any remaining provisions and/or conditions. Before buying you should read our Conditions of Sale to ensure you are familiar with the latest version.